Impossible d'accéder au formulaire intégré

Bonjour,

Je vous explique ma situation. Alors j'ai tout monté mes formulaires et quand je l'ai essayé sur Jotform, ils fonctionnent très bien. Par contre, quand je l'ai transfert sur notre site web (avec squarespace) ils ne fonctionnent plus. Une fois rempli, le formulaire ne veut pas s'envoyer et n'affiche pas la page de remerciement pour confirmer l'envoie.

Je me suis fait dire que peut-être ils étaient inactifs parce que nous n'avions pas assez un gros plan par mois. Alors, j'ai changé notre plan par mois, qui est supposé supporter 25 formulaire. Nous en avons seulement 5 et les formulaires ne fonctionnent toujours pas.

Je vais attendre de vos nouvelles,

Merci

Hello Veronique,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, your forms are all active but aside from the form named "Appointment Request Form" all forms' Access Settings are set to Private, which means they'll only be accessible to individuals logged into their Jotform account that's associated with an email address with the domain "lovelesstattoo.ca". I recommend changing the Access Settings of the form you're working on to Public to make it accessible to anyone who visits your page, let me walk you through how to do that:

1. Go to the Settings tab of the Form Builder.
2. Click on the Settings/Gear icon.
3. Select Public Form from the modal.

If that doesn't resolve the issue, it'll help if you can share the URL of the form you're working on, the link to your web page where the form is embedded, and a screenshot of the page or error you get when submitting the embedded form. Let me show you how to share images and screenshots with us:

1. Click the View this thread button on the email you'll receive for this/my reply.
2. Click on the Add Image icon on the toolbar in the Your Answer section.
3. Paste a link to an image or upload a screenshot from your computer.
4. Click on the Add button on the modal.
5. Click the Post Answer button to send your reply.

Let us know if you need any more help.