Prebleme Financier

Suite à un imprévu je ne serais pas en mesure de pouvoir payer mon abonnement avant le 10.08.2024 pourriez-vous SVP m'accorder un délaie spéciale jusqu'au 10.08.2024 ?

Hi logistiqueicleanfrance,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have forwarded this request to the relevant team. I'll get back to you as soon as we have an update.

Thanks for your patience and understanding, we appreciate it.

Hi logistiqueicleanfrance,

Unfortunately, we aren't able to extend your due date. Currently, the account is set to downgrade on July 31. Once the account is downgraded to Starter Plan, you can still collect submissions but the forms that you can keep active are only 5.

Checking the status of your account, it appears that you have reached your upload space limit. The upload space limit refers to the files uploaded by the users. If you have a File Upload field in your form and the user attaches files to the field and submits it, then the size of the uploaded file will be counted to your upload space. This limit does not reset; you need to delete and then purge your form entries with file uploads to free up the space. Let me show you how:

• In Tables, hover your cursor over the first column of the submission data and click on the checkbox to select the submission data.
• On the right side of the screen, click on Delete. Then click on Move to Trash in the window that opens.

Now, let us purge the data:

• In your Submissions table, click on the Three dots icon beside the form name, then click on Trashed entries.
• The Trashed entries section will show up; click on Select All, then click Delete Forever.

We also have a guide on How to Delete Form Submission Data that you can check out. To learn more about the account limits, I suggest looking into our guide about Understanding Your Account Usage and Limits.

Let us know if you have any other questions.