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MMORENO383Fecha de consulta 26 de julio de 2025, 10:34
Buen día, estoy tratando de realizar la integración con WhatsApp; sin embargo, me figura un error, probé con dos teléfonos distintos y me arrojaba el error
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Sigit Jotform SupportFecha de respuesta 26 de julio de 2025, 12:51
Hi MMORENO383,
Thank you for reaching out to Jotform Support. Unfortunately, our Spanish Support agents are currently busy helping other Jotform users. I'll try to assist you in English using Google Translate, but feel free to reply in the language you're most comfortable with. If you'd prefer support in Spanish, just let us know, though keep in mind that there may be a delay until they're available again.Now, coming back to your question, you're trying to set up the WhatsApp integration but you're encountering an error message when scanning the QR code, even after trying with two different phones. The message suggests verifying that you're scanning a valid QR code from WhatsApp Web, Desktop, or another official WhatsApp application.
This type of error typically occurs when the QR code is either expired or not generated by an official WhatsApp platform. Please ensure that:
- You're scanning the QR code using the WhatsApp app on your phone (go to WhatsApp > Menu > Linked Devices)
- You're opening the QR code from an official integration inside Jotform or from WhatsApp's own web portal
- You refresh the QR code if it’s been open for too long
If the problem continues, please share a screenshot of the QR code and let us know how you're trying to integrate WhatsApp (e.g., through a Jotform AI Agents). This will help us investigate further.
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