El espacio de almacenamiento aparece lleno después de borrar los envíos

Ya elimine formularios llenos incluso de la papelera y aparece aun que no tengo espacio

Hola Eliane,

Gracias por contactarte con el Soporte de Jotform. Al revisar tu cuenta y formularios pude ver que este espacio de almacenamiento ya se encuentra liberado. Tu cuenta y formularios se encuentran activos y deberías poder usarlos sin inconvenientes.

Haz la prueba y no dudes en hacernos saber si tienes cualquier otra pregunta.

Hola buen día volvió pasar

Volvió a suceder

Hi Eliane,

Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, it looks like you have reached your Signed Document monthly limit. Deleting signed document submission will not lower its count. You'll need to wait for your monthly limit to reset, or upgrade to one of our paid plans. 

You can check when your monthly limit reset through your Account Settings. Let me walk you through the steps:

1. On your My Forms page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Go to Usage in the menu on the left, and beside the Monthly Usage section, you’ll see your limit reset date.

Let us know if you have any other questions.