Survey: Irish Rail Customer Assistance Portal

Iarnród Éireann Customer Assistance Portal

Welcome to this survey about Iarnród Éireann's proposed "Customer Assistance Portal". As a key stakeholder, your opinion on the relative importance of various functionality is important to help Iarnród Éireann figure out what to deliver.
Instructions
In each row, you will be shown a short summary of the proposed functionality.

Please provide your opinion on each of the options, rating them 5 down to 1, where 5 is the most important. If you think something is an absolute must have, select 5, whereas if a feature is irrelevant or unimportant to you personally, select 1.

You will also be asked some general questions and given an opportunity to add anything you think we have missed. Feel free to be imaginative in your suggestions, or skip these questions if you wish.

Note: please do not press "Retrun" or "Enter" until you have finished the survey as this will submit it.

Proposed Functionality: Please rate each one from 5 (most important) down to 1 (least important)

	5	4	3	2	1
I want to independently create and manage my own user profile, without having to wait for Iarnród Éireann to help
I want the option to set regular assistance 'requirements' or 'preferences', to avoid re-entering them every time
I want the option to store details of regular travel companions, such as name & contact details, to avoid re-entering them every time
I want to be able to see what assistance is available at each station before making my travel arrangements
I want to be able to request assistance at the same time as booking a rail ticket
I want to be able to request assistance even when already travelling
I want to independently make changes to an assistance request directly without the need for Iarnród Éireann staff involvement
I want the option to allow Iarnród Éireann staff to make and manage assistance requests on my behalf
I want to receive confirmations and reminders of assistance requests and any subsequent changes
I want to be able to communicate and interact directly with the staff members who will be assisting me, without having to leave the application
I want to be able to make and amend assistance requests using my smartphone
I want to be able to make and amend assistance requests using a website
I want to be able to submit feedback or suggestions for improvement directly from within the application

General Questions

	5	4	3	2	1
The proposed application is something I, or my friends and family, need or will use
The proposed application will make me more likely to choose to travel with Iarnród Éireann
The proposed application will have a positive impact on my travel experience whenever I travel
I will use the Customer Assistance application when making and managing assistance requests, rather than contacting Iarnród Éireann staff to do so
The proposed application is an innovative development for Iarnród Éireann
I will recommend the proposed application to friends and family who may require assistance when travelling

Optional free text questions

These are free-text answers and are optional. Feel free to type as much or as little as you like.
Optional: Is anything important or useful missing from the proposed functionality?
Optional: Have you ever used a similar application, whether for transport or something else? If so, please provide a short explanation of the scenario(s) where you have used a similar application.
Optional: Any other comments?
Should be Empty:

Iarnród Éireann Customer Assistance Portal