Unexpected Captcha Appearing During Submissions

Hi Support,

We had an event yesterday and a horrible thing happened in our Admission Form. During the event, we assigned around 6 users in the admission table to admit the participants. At first, the admission submissions are going well until after some time where captcha keeps on coming up whenever they submit the form. We have not included any captchas in the form. This has greatly affected our turnaround time during the admission.

We just implement unique field check just to avoid duplicate admissions, that's it. How can we avoid this to happen in our future events?

Thanks,

Hi True,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

The CAPTCHA is a security measure implemented to help protect your forms from spam submissions and ensure the safety and security of our platform. It may appear when there’s a high volume of submissions within a short period of time or when our system detects unusual or suspicious activity. These automatic triggers are part of Jotform’s built-in anti-spam protection and should return to normal after a while.

If you add a CAPTCHA to your form, the automatic one won’t appear anymore. Let me show you how to add it for your future events:

1. In Form Builder, click on the Add Element menu on the left side of the page.
2. Under the Basic tab, drag and drop the Captcha element to your form.
3. Then, click on the Gear icon next to the Captcha field and select a Captcha Type in the menu on the right.

You can also check our guide about How to Add a CAPTCHA to Your Form to learn more. If you don't want any CAPTCHAs to appear on your form, and you are open to verifying your account by filling out the User Verification Form in the Data section of your Account Settings, our support team may redirect your request to the related team to see how else we can help. Once the verification process is successfully completed, we can look into reducing the security measures for your account, including the CAPTCHA.

Reach out again if you need any other help.

Hi ccfdowntown,

The CAPTCHA is a security measure implemented to help protect your forms from spam submissions and ensure the safety and security of our platform. It may appear when there’s a high volume of submissions within a short period of time or when our system detects unusual or suspicious activity. These automatic triggers are part of Jotform’s built-in anti-spam protection and should return to normal after a while.

If you add a CAPTCHA to your form, the automatic one won’t appear anymore. Let me show you how to add it:

1. In Form Builder, click on the Add Element menu on the left side of the page.
2. Under the Basic tab, drag and drop the Captcha element to your form.
3. Then, click on the Gear icon next to the Captcha field and select a Captcha Type in the menu on the right.

You can also check our guide about How to Add a CAPTCHA to Your Form to learn more. If you don't want any CAPTCHAs to appear on your form, and you are open to verifying your account by filling out the User Verification Form in the Data section of your Account Settings, we can contact our relevant team to see how else we can help. Once the verification process is successfully completed, we can look into reducing the security measures for your account, including the CAPTCHA.

Reach out again if you have any other questions.

Dear Support,

But we are expecting a surge of participants coming during our event. Do you mean Jotform is not the best tool for an admission form?

Thanks,

Hi ccfdowntown,

I've gone ahead and reached out to our relevant team to check on your account. We’ll get back to you as soon as we get an update from them.

Dear Sheena,

One thing for sure, we don't want a captcha in our form during admission. We want this process to be quick as possible.

Thanks

Hi ccfdowntown,

I've reached out to the relevant team about the CAPTCHA request. They'll reach out as soon as they have time to check this.

Hi ccfdowntown,

As mentioned, the captcha is a security measure designed to protect both your account and our platform. It’s temporary and should disappear after some time.

Since you don't want CAPTCHA on your forms and your account has already been verified, I've gone ahead and whitelisted your account so some security measures such as CAPTCHA were reduced. 

Let us know if there's anything else we can help you with. 

Dear Phoebe,

Appreciate your response and whitelisting our account as well. Though the event has finished yesterday, we will request Jotform to whitelist our account prior our next event.

Thanks,

Denmark