Workspace Access: Missing Forms and Submissions After Password Change

I seem to have lost my work space. I built a form for registration, It is labeled "Family Reunion Registration Form". There were at least 10 forms submitted the last time I checked. I also had other draft versions of the form. WhenI log into my account now the my workspace is empty. I did change the password a few days ago, but that shouldn't keep me from accessing the correct workspace right? I am kind of in a panic. so if you can help find my workspace as soon as possible. Thanks

Hi Stephanie,

Thanks for reaching out to Jotform Support. I'll need some time to look into this. I'll get back as soon as I can.

We appreciate your patience and understanding.

Hi Stephanie,

I found a Jotform account associated with the email address used to create this ticket. The account contains eight forms, including the Family Reunion Registration Form. But, can you still send the link to the form, so we can check it?

Updating the account password should not affect your ability to access the correct account. Can you check if Forms is selected from the Filter menu of your Workspace page? Let me show you where to find this:

1. In your Workspace page, click on Filter on the upper right side of the page.

2. Next, put a check on Forms.

Can you also send a screenshot of what you're seeing on your Workspace page? Let me show you how to How to Post Screenshots to Our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Once we hear back from you, we'll be able to help you with this.