Account Cancellation Request Due to Accidental Signup

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Hi Bill,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It sounds like you signed up for a paid Jotform plan by mistake and would like to cancel it. Let me walk you through how to cancel your Jotform subscription and return to the Free plan:

Cancel your Jotform subscription from your account

1. Go to your Billing page while logged in to your Jotform account, then click on Change Plan.
   
2. Select the Starter (Free) plan.
3. Follow the on-screen instructions to confirm the downgrade.

After you complete these steps, your account will stay on your current paid plan until the end of the billing period you already paid for. After that date, it will automatically downgrade to the Starter (Free) plan and you will no longer be billed.

If you purchased through Apple App Store or Google Play

If you subscribed via the Jotform Mobile App instead of the web:

• For Apple (iOS): You need to cancel from your Apple ID subscriptions. You can follow Apple’s instructions in their guide on how to cancel a subscription from Apple.
• For Google Play (Android): You need to cancel from your Google Play subscriptions. You can follow Google’s guide on how to cancel a subscription from Google Play.

Optional: Refund and account deletion

If you also want a refund after canceling, you can submit a request using Jotform’s Refund Request form. If you no longer wish to keep your Jotform account at all, you can delete it from your account settings following the steps in the Delete Account guide.

Let us know if you have any other questions.