Integration with Keap not fully functioning

When i go to integrate my form with my Keap account, it is already holding a token and i'm able to select it immediately. I don't receive a prompt to approve with Keap, as your help video indicates.

However, I am not able to add the new fields that I need, specifically Name.

Additionally, even with the setting on Dynamic Tagging, I am only seeing a handful of tags, and none that I need.

The same is true for the Actions list. It is also incomplete.

What should I do? I can't move forward with my quiz without getting it to integrate with Keap.

Hi Candice,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

From the available information, Jotform’s Keap integration lets you:

• Connect your Keap account to a form and map form fields to Keap fields.
• Select tags and actions for the integration, and optionally use Dynamic Tagging so that all Keap tags appear as a hidden checkbox field on your form.

However, the information only explains how to set up the integration and use Dynamic Tagging in general. It does not include details about:

• Refreshing or re-authorizing an existing Keap token when it is already stored.
• Forcing Jotform to reload newly created Keap fields (like a new Name field), tags, or actions.
• Why only a subset of tags or actions might appear when Dynamic Tagging is enabled.

Because of that, I don’t have specific, confirmed steps to resolve the issues you’re seeing with:

• The existing token being reused without a new Keap approval prompt.
• New Keap fields (such as Name) not appearing in the field mapping list.
• Dynamic Tagging only showing a limited set of tags and an incomplete Actions list.

I don’t know this information and our support team will handle your request.

Let us know if you have any other questions.

once i was prompted to reauthenticate everything works