I need to cancel our account subscription, please.

We are ready to cancel our subscription.

I can help you with that — you can cancel your Jotform subscription and downgrade back to the Free plan from your account’s Billing page.

Here’s how to cancel your subscription step by step:

• Go to your Billing page here: Change plan (make sure you’re logged into the correct Jotform account).
• On the My Plan section, look for your current paid plan.
• Click the Change Plan or Downgrade option next to your current subscription.
• Select the Starter (Free) plan from the list of available plans.
• Follow the prompts to confirm the downgrade/cancellation of your paid subscription.
• Once completed, your account will be scheduled to downgrade at the end of the current billing period (you’ll keep paid features until that date, then move to the Free limits).

You can also review the full guide here for more details and screenshots: How to cancel your Jotform subscription.

If you happened to purchase your Jotform subscription through the iOS App Store or Google Play (Android app) instead of the web:

• If it was purchased via iOS App Store, you’ll need to cancel directly from your Apple ID subscriptions; you can follow Apple’s instructions here: https://support.apple.com/en-us/118428?device-type=mac
• If it was purchased via the Android app, you’ll need to cancel from your Google Play subscriptions; you can follow Google’s instructions here: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

If you’re not sure whether you paid via web or mobile app, tell me how you originally subscribed (web browser, iOS, or Android), and I’ll point you to the exact steps you should use.