Unable to Download Submission as Original PDF

• “Download as PDF” (original layout) worked before and stopped working

THE FORM IS CALLED FC SUMMARY

Hi Divorcios,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

From your description, you are using a Smart PDF Form and the Download as PDF → Original PDF option for your form FC SUMMARY used to work and now has stopped working. Here are the key points and checks based on how Original PDF downloads work:

1. Confirm how you are downloading the Original PDF

There are two supported ways to download the Original PDF with submission data:

1. Download from Tables
   

   Use this if you are in Jotform Tables for FC SUMMARY.

   1. Go to your Workspace page, then open the table for your FC SUMMARY form (View Table).
   2. Select one or more submission rows you want to download.
   3. Click on Download in the upper-right corner.
   4. Choose Download as PDF.
      If you are working with a Smart PDF Form, this should download the Original PDF populated with the submission data.
2. Download from Inbox
   

   Use this if you are in Jotform Inbox for FC SUMMARY.

   1. Open Jotform Inbox for your FC SUMMARY form.
   2. Select the entries you want to download.
   3. Click on Download, then choose Download as PDF → Original PDF.

2. If you are getting an outdated or wrong PDF layout

If the download works but shows an old version of the PDF layout, you may need to refresh or change how the PDF is generated:

1. Open your form in Form Builder.
2. Switch to PDF Editor from the dropdown at the upper-left of the page.
3. Add a new PDF document using the default layout (this is for custom PDFs, not the Original PDF) and delete the old one if needed, so new submissions use the updated layout.

3. If the Original PDF connection was changed or disabled

For Smart PDF Forms, the online form and the Original PDF are connected. If this connection was disabled, Original PDF–based features can stop behaving as before.

1. Open your Smart PDF Form (FC SUMMARY) and go to Settings.
2. Look for the Original PDF Connection to Your Online Form section.
3. Make sure the connection toggle is On. If it is Off, turn it On to restore Original PDF–related features (like generating the filled original PDF).

4. If your form is encrypted and the PDF option is missing

If FC SUMMARY is encrypted, some PDF download options from Inbox can be unavailable for security reasons. In that case:

• You can still view the data in PDF-related views and print it.
• But direct PDF downloads from Inbox can be disabled when encryption is enabled.

If you can share a bit more detail on what exactly happens now when you click Download as PDF → Original PDF for FC SUMMARY (for example: nothing happens, wrong layout, button missing, or an error), we can narrow this down further. After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Let us know if you have any other questions.

file:///C:/Users/alt21/Downloads/6564851686635118578.pdf

Hi Divorcios,

Let me help you with that:

The link you shared (file:///C:/Users/alt21/Downloads/6564851686635118578.pdf) points to a file stored locally on your own computer, so it is not something we can open or check from here.

To better understand what is happening with Download as PDF → Original PDF on your form FC SUMMARY, please let us know:

1. What exactly happens when you click Download as PDF → Original PDF in Inbox or Tables:
   • Does nothing happen at all?
   • Do you get a blank or incorrect PDF?
   • Is the Original PDF option missing from the menu?
   • Do you see any error message?
2. Where you are downloading from:
   • Jotform Inbox for FC SUMMARY
   • Jotform Tables for FC SUMMARY
3. Whether your form FC SUMMARY is using encryption (Encrypted Form) or not.

If you can, please also describe the last step you take before it stops working (for example, “In Inbox I select an entry, click Download, choose Download as PDF → Original PDF, and then the browser shows no download”). Once we hear back from you, we’ll be able to move forward with a solution.

Let us know if you have any other questions.

when i click Download as PDF → Original PDF for FC SUMMARY nothing happens

Hi Divorcios,

Let me help you with that:

Since clicking Download as PDF → Original PDF for FC SUMMARY results in nothing happening (no file, no error), here are a few supported ways and alternatives you can try to get the Original PDF with submission data and to narrow down the issue:

1. Try downloading from Tables

1. Go to your Workspace page.
2. Switch the type to Tables and open the table for your FC SUMMARY form (View Table).
3. Select one or more submissions using the checkboxes on the left.
4. Click on Download in the upper-right corner.
5. Choose Download as PDF.
   For Smart PDF Forms, this should download the Original PDF populated with the submission data, or send a download link to your email if there are many entries.

2. Try downloading from Inbox again and watch for email link

1. Open Jotform Inbox for your FC SUMMARY form.
2. Select one or more entries.
3. Click on Download, then Download as PDF → Original PDF.
4. Check your account email inbox (and spam/junk) to see if a download link was sent, especially if you selected multiple entries.

3. Download from PDF Editor (Original PDF tab)

This is another supported way to get the Original PDF with data and can help bypass a stuck download button in Inbox:

1. Go to your Workspace page and make sure only Forms are shown.
2. Hover over your Smart PDF Form FC SUMMARY and click More.
3. Under the data options, click Create PDF Document (or Open PDF Editor if it already exists).
4. In PDF Editor, go to the Original PDF tab.
5. Use the left/right arrows at the top to choose the submission you want.
6. Click on Download in the top-right corner and select Download PDF to get the Original PDF for the current submission.

4. Check the Original PDF connection settings

If the Original PDF connection is off, Original-PDF-related features can be affected:

1. Open your FC SUMMARY form as a Smart PDF Form and go to Settings.
2. Look for the Original PDF Connection to Your Online Form section.
3. Ensure the connection toggle is On. If it is Off, turn it On and then try downloading again from Inbox, Tables, or PDF Editor.

5. Use the Preview/Download PDF from the form itself (if enabled)

1. Open your Smart PDF Form in Form Builder.
2. Click on the Submit button field, then the gear icon.
3. Under the Advanced tab, make sure Preview PDF Button is turned ON.
4. Submit a test entry and at the end of the form, click the Preview PDF button to see and download the Original PDF with the data.

After trying these, please let us know:

• Whether downloading from Tables or PDF Editor → Original PDF works for FC SUMMARY.
• If you receive any download email when using Inbox, or still see absolutely no action.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Let us know if you have any other questions.

you sent that already i want to talk to a human about this

Hi Divorcios,

One of our Support Team members will take it from here to follow up shortly.

Reach out again if you need any other help.

Hi alt21,

I cloned and tested your form and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. 

Hi alt21,

Our Developers have looked into this and the issue you were having should be resolved now. Can you check on your end to confirm if everything is working as expected? If not, just let us know and we’ll look into it further.