Jotform Sign Automation: Remove Double Submit and Sign Buttons for Simplified Submission

Greetings,

We're running into an issue where form submitters are not submitting forms they've signed due to the double 'submit' > 'sign' process baked into forms that have the signature feature. This exists on both of our active forms. Is there a way to make this a single button 'submit' or perhaps just 'sign' so it's more straightforward for users?

If not, is there a way to access forms that have been submitted but not signed? I can't find this in either of our active form tables.

Thanks,

Tyler

Hi Tyler,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

Based on how Jotform Sign automation works with regular forms, the current flow is designed so that, after filling out the form and signing, respondents are shown a generated PDF and a consent step before the final submission is completed. This is part of the Jotform Sign Automation process and is not configurable into a single combined "Sign and Submit" button within that automated flow.

If you’d like to avoid that extra Jotform Sign step and keep the experience closer to a single, straightforward submit action, you can disable Jotform Sign Automation on your form while still keeping the Signature field itself. Here’s how to do that:

1. Go to your form in Form Builder.
2. Click on Settings at the top.
3. Select the Sign (or Jotform Sign) section in the left menu.
4. Toggle off Enable Jotform Sign Automation (or Sign Automation).
5. Save your changes and test the form as a respondent.

With Sign Automation disabled, respondents will still see and complete the Signature field directly on the form, but they will not go through the extra Jotform Sign PDF/consent screen. The experience becomes much closer to a single submit action after filling and signing the form.

Regarding your second question about submissions that are not signed in this automated flow:

Jotform’s available views focus on completed submissions and completed signed documents. The information available describes how to:

• Enable or disable Sign Automation on a form.
• View and download completed signed documents via Sign Inbox or Jotform Tables (for example, using the Signed Documents column in Tables to download completed PDFs).

However, there is no documented way to list or access a special set of “submitted but not signed” entries from Jotform Sign Automation in Tables or Sign Inbox. The documented tools only cover completed signed documents and regular form submissions.

So in summary:

• Single-step experience: The closest option is to disable Jotform Sign Automation so users simply fill, sign on the form, and submit, without the extra Jotform Sign confirmation step.
• Partially completed (not-signed) flows: There is no documented interface to review or recover those as a separate list in Tables or Sign Inbox.

Let us know if you have any other questions.