Account Access: Locked Out of Jotform Account

Urgent!

I am locked out of my Jot Form--University of Louisiana at Lafayette

Hi Julie,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It sounds like you’re locked out of your Jotform account for your University of Louisiana at Lafayette use. Let me help you with that:

If you still have access to the email/username of the account, you can reset your password from the Login page:

1. Go to the Jotform Login page.
2. Click on Forgot Password.
3. Enter your Jotform email or username, then click on Send Reset Instructions.
4. Check your email inbox (and spam/junk) for the password reset email.
5. Click on Reset Password in that email.
6. Enter a new password and then click on Create a New Password.

After resetting, you should be able to log in again with your email/username and the new password.

If you cannot access your email anymore or still cannot get into the account, there is a dedicated recovery process. Here’s how to do it:

1. Go to the guide on How to Recover Your Jotform Account.
2. Scroll down on that page until you see the form.
3. Fill out the form with as much detail as you can about your account and situation (for example, that it’s for University of Louisiana at Lafayette).
4. Submit the form.
5. Wait for our support team to contact you through the email you provide there for further assistance with regaining access.

If you’re using a university-managed email, make sure to also check with your IT if messages from Jotform might be filtered or delayed.

Give it a try and let us know how it goes.