Account Connection Issue: Unable to Transfer Products

not sure what products these are still connected to

Hi Xavion,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From the message in your screenshot, your selected forms can’t be transferred because they are still connected to other Jotform products (for example, Jotform Apps, Jotform Store Builder, or Jotform Workflows). However, the interface does not list exactly which product each form is connected to.

Let me help you with that:

1. Check Jotform Apps
   Go to your Jotform Apps and look for any apps that use these forms as data sources (e.g., app pages that submit to or display data from those forms). If a form is used there, remove or replace that form connection in the app.
2. Check Jotform Store Builder and other products
   Review any Jotform Store Builder stores or similar products you’ve created and see if these forms are used for orders, registrations, or workflows. If they are, disconnect or change the form used in those products.
3. Try the transfer again
   After removing the connections in other Jotform products, go back to your Workspace page, select the same forms again, and try the transfer one more time. The warning about being connected to other products should no longer appear once all links are removed.

If you are unsure where a specific form is used, please share the form title(s) you are most concerned about, and describe any apps, stores, or automations you know you created with them so we can narrow down where to look.

Let us know if you have any other questions.

UNSURE WHAT TO DISCONNECT FORMS ARENT CONNECTED TO ANYTHING ELSE

Hi Xavion,

It's possible that your forms are connected to other products such as AI Agents, Tables for other forms, Jotform Apps, and Workflows, just to mention some. So we recommend that you check all of this before proceeding with the form transference. If you're still unable to find what is connected, you can allow us access to your account, so we can check this for you. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your Workspace page, click on your Avatar/Profile Image icon.

2. Then, in the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle on Jotform Support Access.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.