PDF Editor: Items not subtotaling correctly in emailed PDF version

On the emailed PDF version of this form https://form.jotform.com/232535781425155 not all of the items are being subtotaled correctly.

Hi Lucky,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From what you described and from the image of the PDF summary, I understand that some line items on the PDF attached to your email are not being subtotaled as expected (for example, quantities and unit prices are shown, but the extended line totals or the overall total do not match what you expect). The current information I have only covers these related points:

1. Subtotals in emails vs. per-item subtotals

There is no option to show a per-item subtotal in notification emails. Emails show the price per item and the quantity, and then a single subtotal for all ordered items at the bottom, along with the total price. So if you are expecting a separate subtotal for each product line in the email body itself, that is not currently supported.

2. PDF invoice showing incorrect or raw values

When a PDF invoice or PDF document shows a raw variable like {myProducts:total} instead of the actual dollar amount, it usually means the PDF template is using an outdated or incorrect Unique Name for the Product List field. This can happen if the Product List label was renamed after the PDF was created. Here’s how you can correct that mapping:

First, find the correct Unique Name of your Product List field:

1. In Form Builder, click the Gear icon on your Product List field.
2. In the panel on the right, go to Advanced.
3. Scroll down and expand Field Details.
4. Copy the value under Unique Name.

Next, update the reference in your PDF template:

1. In Form Builder, click the dropdown selector at the top-left and choose PDF Editor.
2. In PDF Editor, click the Gear icon on the Text element that is supposed to show the total or product data.
3. In that text, replace the old name (for example, MyProducts) with the correct Unique Name you copied, then click Save.

Important: The information I have does not include a specific setting that controls per-item subtotals inside the PDF itself, so I cannot confirm or describe a way to force each product line to show its own calculated subtotal beyond what the Product List and PDF template already provide.

To move forward, it would help to know:

• Which part is incorrect on your PDF: is it a missing line subtotal, a wrong total, or a raw placeholder like {myProducts:total}?
• Whether you are using a custom text element in PDF Editor to show totals, or only the default Product List block.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Let us know if you have any other questions.