Form Settings: Unable to Re-enable Previously Disabled Forms

Hello,

We often have issues re-enabling previously deactivated forms. Even though we go to the settings tab and swap from disabled to enabled, upon refresh it swaps back to disabled.

Hi Palm,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From your description, it sounds like you already know how to enable a form in Settings, but the status keeps reverting to Disabled after refresh, which is different from just needing the steps to enable it. The available guide only covers the normal enabling process, not why it would switch back on its own, and I do not have any additional information in the knowledge base about this specific behavior.

Because of that, I don't know this information and our support team will handle your request.

Reach out again if you need any other help.

Hi PSIFF,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

One thing to keep in mind is that Jotform accounts also have active form limits based on the subscription plan. An active form is any form that is currently enabled and available for submissions. With your current subscription, you can have up to 100 active forms.

If you are already at the 100-form limit, you may experience issues when trying to reactivate or create additional forms since the account has reached its active form limit. We also have a guide here that you can check to learn more about Understanding Your Jotform Account Usage and Limits.

Reach out again if there’s anything else we can help you with.