HIPAA Migration: Stuck on 0 of 3 Forms Despite Having Only 1 Form

Hi there. I only have 1 very small form to migrate onto the HIPAA server, I have been waiting for over an hour and it will not transfer. Further, the message says migrating 0 of 3 forms, and I only have 1 form. I used to have 3 forms, but deleted 2. I cleared cache, logged in and out, and this is a persistent issue. Please help. Thanks!

Hi Naomi,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From what you described, your HIPAA upgrade wizard has already reached the Form Migration step but appears to be stuck on “migrating 0 of 3 forms” even though you now only have one active form and you have already tried clearing cache and relogging.

Let me help you with that:

First, it may help to review the HIPAA enablement flow and make sure every step before migration has fully completed, because any interruption earlier in the wizard can prevent the migration from progressing properly.

1. Go to your account’s Data page where HIPAA is enabled or managed (this is where you originally clicked Enable HIPAA Compliance).
2. Check that the earlier steps are all complete: subscription on a HIPAA-eligible plan (Gold or Enterprise), email verification, and strong password setup. If any of these are incomplete, the wizard may not finalize the migration.
3. Review the Form Review step again if it is accessible. The wizard scans all forms for HIPAA suitability and may list elements or integrations that are not allowed. If any such items are still present on your remaining form, remove or replace them, then proceed again.

After confirming the above, try to re-trigger or complete the migration step:

1. Return to the HIPAA setup wizard on the Data page and look for the section indicating that your forms and submissions are ready for migration.
2. Click on the button to start or continue migration (for example, Start Migration) and wait for the process to complete without closing the page or browser.
3. Once completed, you should be redirected to the HIPAA Data page on the HIPAA system and then be prompted to Sign BAA. You should also receive a confirmation email that the HIPAA compliance wizard has finished.

If the migration screen remains stuck and never progresses beyond “0 of 3 forms” despite these checks, then this is an issue that requires internal investigation on your specific account and migration state.

I don't know this information and our support team will handle your request.

Let us know if you have any other questions.

Hi, I have done/verified everything suggested and the migration continues to remain stuck.

Hi Naomi,

One of our Support Team members will take it from here to follow up shortly.

Reach out again if you need any other help.

Hi Naomi,

The migration process moves everything associated with your account to the HIPAA-friendly server, including forms that have been deleted. Deleted forms remain in your account for 30 days in case you need to recover the form or its submission data, which is why the migration may still show 3 forms instead of just the 1 active form you currently see.

If you want to purge the form immediately as you no longer need the deleted forms, you can do so manually. Here’s how:

1. In the My Workspace page, go to the Trash folder.
2. Hover your mouse on the form and select Purge.

After that, you can try the migration process again, and it should only show the forms that have not been purged. The time required for the migration depends on the amount of data and assets associated with your account. If you encounter any errors during the migration process, just let us know and we'll be happy to investigate further.

Reach out again if there’s anything else we can help you with.

Hi thank you for your reply. Ok I understand that but I have a very small amount of data on Jotform, just opened the account, and I have 1 small form. That is it. the migration has been in progress for hours and will not complete, so yes I believe there is an error and why I reached out in the first place. Can you please check that? Thank you.

Hi Naomi,

If you can take a screenshot of what’s happening, that'll help us to understand better what’s going on. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Hi. there really is nothing to screenshot...... I am trying to convey to you that the hipaa compliance migration is not happening. thats it. It wont complete. it has been over 4 hours now and it will not migrate my forms and i have very limited data. Please, check this on your end.

Hi Naomi,

To investigate this further and escalate the issue to our developers if needed, can you also share with us the screenshot of your browser's console log? We've got a guide here that'll show you How to Get a Console Report from Most Common Browsers.

Once you get back to us, we can take the next step toward solving this.

Please, I need this feature fixed and I dont want this to go to developers I will never hear back. I am trying to be clear as possible. Can you please reply so I know you understand what I am asking, because I feel there is miscommunication. The data forms migration in the HIPAA section, will not migrate. It says they are in the process, but it has been hours, and not complete. I need this backend reset, or my account reset, or whatever you need to do to clear the error as it relates to this issue. Can you please confirm that you understand what i am asking? Thank you.

Hi Naomi,

To better understand what's going on in the background can you share the console logs with us? Let me show you how to do it in Safari:

1. First, in the upper-left corner click on Safari, and select Settings in the Dropdown menu.

2. Then, in the window that opens up, click on Advanced at the top right.

3. Next, tick the box next to Show Features For Developers.

4. Then, right-click on the page you are having the issue with and select Inspect Element to open the Developer Tools.

5. Now, in Developer Tools, click on Console and take a screenshot of everything you see under that tab.

After taking a screenshot of what is happening, the next step is to post it here. Let me show you how to do it:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

I have done that. Please see the chat thread.
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Hi Naomi,

I’ve gone ahead and reported this to our Developers so they can figure out what’s going on. We’ll be back with an update as soon as we can.

Hi.
I am not satisfied with this resolution.
What timeline will I hear back from developers? I am in the middle of a workflow and paid for the HIPAA upgrade, I need this feature turned on.
I want you to know, a few weeks ago I was a member of jotform, enrolled with this account naomi@myember.com<naomi> and was able to successfully turn on HIPAA compliance. But now I cannot.
This is why I am telling you my account needs a reset.
I have asked for your return on this issue and clarity on next steps. Referring to developers provides no timeline nor immediate help.
Please let me know I need this fixed.
Thank you,
-Naomi
</naomi>...

Hi Naomi,

I understand the urgency of your situation, but we’re unable to provide any specific timelines for this. As soon as we hear back from our Developer team, we'll get back to you on this thread.

Thanks for your patience and understanding, we appreciate it.