Email Notifications: Replies go to Reply-To address instead of sender's email

When we reply to the jotform emails we receive, the email is going to the reply-to email address rather than the senders email.

Can you help us fix this?

thank you,

Bruce

Hi Bruce,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

When you reply to Jotform notification or autoresponder emails, the reply will always go to the address set as the Reply-To or the Recipient Email in your email settings. To have replies go to a different email (for example, to the form submitter’s email field instead of a fixed address), you need to adjust your Autoresponder Email settings so that the correct email field is used as the recipient.

Let me walk you through it:

1. Open your form in Form Builder, and in the orange navigation bar at the top of the page, click on Settings.
2. Click on Emails on the left side of the page.
3. Hover your mouse over the Autoresponder Email (the email that goes to your form submitter) and click on Edit.
4. Go to the Recipients tab, and under Recipient Email, select the Email field from your form that belongs to the sender/submitter (for example, the main Email field they fill out).

With this setup, the autoresponder is sent directly to the submitter’s own email address, so when they receive it and you later reply to that email in your inbox, your reply will go to their address instead of a fixed reply-to address.

If you are instead referring to Notification Emails (the ones that go to you/your team) and want replies from your side to go to the submitter, you can also use a form email field as the Reply-To in the notification’s Advanced settings. If that’s what you’re trying to do, let us know which email type (Notification or Autoresponder) you’re working with and we can give more specific steps.

Let us know if you have any other questions.