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Julie_Aloise -
Joeni JotForm SupportHi Julie,
Thanks for reaching out to Jotform Support. To help us investigate the issue further, could you send us a screen recording of what’s happening on your end so we can take a closer look? You can use Loom or upload to Google Drive/Dropbox, then send us the link.
Once we hear back from you, we'll be able to help you better with this.
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