I built a new form with emails and chose my custom email as the sender address but it is still coming from the Jotform email.

  • J
    Jordan Muse
    Asked on June 4, 2026 at 8:37 AM

    I have added a customer email for the sender address in my account. I built a new form with emails and chose my custom email as the sender address but it is still coming from the Jotform email. Can you see why my marketing@adtrav.com email isn't working?

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    Podo: Support Specialist
    Replied on June 4, 2026 at 8:37 AM

    Hi Jordan,

    Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

    Let me help you with that:

    You can easily set up a custom SMTP to use your email sender as provider. If emails are still coming from Jotform instead of marketing@adtrav.com, it usually means the custom SMTP is not fully set up or not selected in the form’s email settings. Here’s how to make sure it is configured and used correctly:

    First, confirm your custom SMTP sender email is set up correctly

    1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

    I built a new form with emails and chose my custom email as the sender address but it is still coming from the Jotform email Screenshot 60

    2. In the window that opens, select Custom and click on the Continue button.

    I built a new form with emails and chose my custom email as the sender address but it is still coming from the Jotform email Screenshot 71

    3. Enter your email provider's SMTP details for marketing@adtrav.com, click on Send Test Email to check if it’s set up correctly, and then click on Save. If the test email fails, the sender will fall back to Jotform’s email.

    I built a new form with emails and chose my custom email as the sender address but it is still coming from the Jotform email Screenshot 82

    Next, make sure this sender is selected in your form emails

    1. Open your form in Form Builder and go to Settings at the top.

    2. Click on Emails, then edit each Notification and Autoresponder email.

    3. Under the Advanced tab of each email, make sure the Sender Email dropdown is set to your custom SMTP / marketing@adtrav.com, not to Jotform’s default sender.

    I built a new form with emails and chose my custom email as the sender address but it is still coming from the Jotform email Screenshot 93

    If you are also using Workflow Builder (e.g., in Approval Flows), repeat the same check there so that the workflow emails also use your custom sender:

    I built a new form with emails and chose my custom email as the sender address but it is still coming from the Jotform email Screenshot 104

    After confirming the SMTP test passes and the sender is selected in each email’s Advanced settings, new emails from that form should come from marketing@adtrav.com instead of the Jotform email.

    Give it a try and let us know how it goes.

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