Form Submission Quota: Reached Despite Not Hitting Monthly Limit

Our plan includes 2500 submissions per month. It does not look like we are anywhere near that. Why are we at our quota? What am I missing? I need to fix this ASAP, as this form was sent to our school community.

Hi Julie,

Thanks for reaching out to Jotform Support. I checked your account and confirmed that you’re well within your monthly submission limit. Since your reset date is every 4th of the month, your counter has already refreshed today. Can you try it again and see how it goes?

Reach out again if there’s anything else we can help you with.

Hi Julie,

Just to keep everything clear, your second question’s been moved to its own thread, and someone from the Support Team will help you with it. Here’s the link.

Let us know if you have any other questions.