Account Settings: Error when trying to change email address

hi there. I'm trying to change my email address for my account, but when I follow the steps and verify my new email address, I keep receiving an error message saying please try again.

Hi Kelly,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

It sounds like you are already following the usual steps and entering the verification code, but the change is failing with a “please try again” message. Let me walk you through the standard process first so we can be sure everything matches what you are doing:

Here’s how to change your account email address from a browser:

Changing your account email address only takes a minute. Let me show you how: 

1. On your Workspace page, click on your Avatar/Profile Image in the top-right corner of the screen.

2. In the Dropdown menu that comes up, click on your name. 

3. On the right side of the page, under the Email section, click on Edit.

4. Next, enter the new email address you want to use and click on Save. 

5. In the Confirmation window that opens, enter the Authentication Code sent to your new email and click on Verify.

To help us narrow down the issue, please confirm:

• Whether you are following these exact steps on a desktop browser (not the mobile app).
• Whether the verification code email arrives correctly and you are entering the latest code.
• Whether you see any other text or details together with “please try again” (a screenshot would be very helpful).

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Let us know if you have any other questions.