Authorize.net Widget: Payment not being accepted correctly

I am having issues with the Authorize.net widget. It is not accepting payment correctly.

Let’s sort that out — I’ll need to take a closer look at your form’s setup.

Please share the form URL or the direct link you give to your users (or the form ID if you have it handy), and also tell me what exact error message you or your customers are seeing on the payment step (for example, any error code or text from Authorize.net).

https://form.jotform.com/261394536446060

It's giving the code User authentication failed due to invalid authentication values.

Hi Shawntel,

Thanks for reaching out to Jotform Support. The reason you are seeing this error on your form is that a Client Key is either missing or the existing Client Key has been changed and no longer matches the connection configured in your form. Adding a new Reusable Payment Connection and using your Public Client Key will fix that. Let me show you how to add it:

1. In Form Builder, click on the Product List field, then click on the Credit Card icon.

2. Then, in the menu that appears on the right side of the page, click on the Plug icon in the Payment Connection section.

3. Click on Add New Connection, select Authorize.Net, and click on Next.

4. Select Live Mode under the X button on the right.

5. Then, enter a Connection Name, your Authorize.Net’s API Login ID, Transaction Key, and Client Key.

6. Next, click on Connect with Authorize. Net.

You can also check our guide about How to Integrate Your Form with Authorize.Net to learn more.

Give it a try and let us know if you need any help.

We have already tried this and it didn't work.

Just went through the steps to ensure nothing was overlooked, and yeah, we got the same thing.

Hi Shawntel,

This error usually means the API credentials you entered for Authorize.Net don’t match what the system expects. Try to log in to your Authorize.Net account and double‑check that you’ve copied the exact values for your API Login ID, Transaction Key, and Client Key. Also, make sure your connection is set to Live Mode when collecting real payments. Using test credentials in live mode or live credentials in test mode, will trigger authentication errors.

Give it a try and reach out again if you have any other questions.

We did this about five times. These credentials work with about five other platforms.
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Chris Brooks
Chief Operations Officer
[cid:image492637.png@DA2B202F.D5A98E92]
(563) 224-3566<tel:>
[cid:image494760.png@6DEBE9CA.C9BB88F6]
(605) 376-2810<tel:>
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chrisb@homewarrantyinc.com<chrisb>
www.homewarrantyinc.com<https:>
[cid:image785883.jpg@B67B886A.C1D59009]<https:>
Connect with me!
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</https:></https:></https:></https:></chrisb></tel:></tel:>...

Hi Shawntel,

It seems that you've uploaded a screenshot but it was not properly posted. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Got it working - disregard
[cid:image288495.jpg@04EAE55F.03E25C09]
​​​​
[cid:image449369.jpg@75B34D14.66724463]
Chris Brooks
Chief Operations Officer
[cid:image811239.png@1B975AC7.A75F864A]
(563) 224-3566<tel:>
[cid:image490711.png@B26B004F.2724E9A2]
(605) 376-2810<tel:>
[cid:image532118.png@2F08934C.73379B3A]
chrisb@homewarrantyinc.com<chrisb>
www.homewarrantyinc.com<https:>
[cid:image733743.jpg@945B1277.B5417C7C]<https:>
Connect with me!
[cid:image431961.png@DA76DF83.49AAFFF2]<https:>
[cid:image738730.jpg@1F78CE32.6C5F2093]<https:>
________________________________
</https:></https:></https:></https:></chrisb></tel:></tel:>...