not getting any of the emails sent from Jotform

I need someone to send a DIRECT email to B31957@protonmail.com so I can reset the email for our account Frozenman in Jotform.

Even though your systems says it's sending to jerry@businessstrategyinstitute.org nothing ever shows up in any folders.

jerry mainardi

According to our records, the email address B31957@protonmail.com is not on the bounce or block lists. The emails should be delivered successfully. Please check your spam or junk folder. Also, consider whitelisting Jotform's sender email or domain to avoid future delivery issues. Make sure your form's email fields and conditions are set up correctly. If you continue to experience problems, please let me know. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

Feel free to let me know if it’s still not working.

no. it's still not working.

Can't you change it for me??

Hi Thank,

Let me help you with that:

Hi FrozenMan,

Changing your account email address only takes a minute. Let me show you how: 

1. On your Workspace page, click on your Avatar/Profile Image in the top-right corner of the screen.

2. In the Dropdown menu that comes up, click on your name. 

3. On the right side of the page, under the Email section, click on Edit.

4. Next, enter the new email address you want to use and click on Save. 

5. In the Confirmation window that opens, enter the Authentication Code sent to your new email and click on Verify.

Reach out again if there’s anything else we can help you with.

Reach out again if you need any other help.

I tried that already. the system is trying to send it to an email address that is NOT RECEIVING YOUR EMAILS.

Hi Thank,

One of our Support Team members will take it from here to follow up shortly.

Reach out again if you need any other help.

Hi Jerry,

Thanks for getting back to us. I understand you're looking to change the email address associated with your account, but because the two-factor verification is being sent to an address that is not receiving the messages, you're unable to unlock your account and make this change yourself in your account settings. I took a look at our email logs, and I do see messages marked as successfully sent to jerry@businessstrategyinstitute.org. Since they're not coming through on your side, however, you'll need to resubmit the Account Recovery form with accurate information, and our team will look into it.

Try that out and get back to us if you have any issues.