password forget email does not arrive

I don't get my password forget email to login again.

Could be either sander.mortier@swinkels.com or info@daretodrinkdifferent.nl or webshop@uiltjebrewing.com.

According to our logs, the reset password email was successfully sent to webshop@uiltjebrewing.com. Please check your spam or junk folder. Consider whitelisting Jotform's sender email or domain to avoid future issues. Make sure your email settings and filters allow messages from us. Here are a few tips to help prevent future email delivery issues:

• You can view your Email Logs to see what's happening with your form emails
• Whitelist Jotform IP Addresses and Domains
• If the issue persists, Setting Up a Custom SMTP to use your own email provider as the sender may help

If you're still having issues with your password, you can follow the steps in the How to Reset Your Jotform Password guide.

Hi Sander,

Thanks for using Jotform. I checked and there is no account associated with webshop@uiltjebrewing.com, and no password reset emails were sent to that address. Also, since this is specifically about password reset messages, these emails do not appear in the standard email logs, and there is no option to configure SMTP for password reset delivery.

Your Jotform account is registered under sander.mortier@swinkels.com. You can request a new password reset from the login page using that email address, then check your inbox and spam/junk folders for the reset email.

Give it a try and let us know how it goes.