Website Form: Sections Disappearing Preventing Completion

I am experiencing technical issues with the website while completing the form. Several users are currently unable to complete the form due to the sudden disappearance of some sections of the website

Hi Elisa,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Suddenly disappearing sections or parts of a form while users are filling it out is usually related to how the form is loading or updating in the browser. To start basic troubleshooting on your side, it helps to rule out cache-related issues.

Let me help you with that:

1. Ask your affected users to reload the form in a different browser or in an incognito/private window to see if the missing sections appear again.
2. Check if the form is embedded on your website. If it is, test the direct Jotform link of the form and see if the sections still disappear there. This helps confirm if the issue is with the embed or the form itself.
3. Review any conditional logic on your form (show/hide conditions) to ensure fields or sections are not being hidden unexpectedly based on user answers.

If the issue continues after these checks, please share the form URL and, if possible, a short description or screenshot showing which sections disappear and at what point (for example, after selecting a certain option). After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Let us know if you have any other questions.