"An unexpected error occured" messages shows when viewing Jotform Table

Hi Hunter,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

From the image description, you’re seeing an "An unexpected issue occurred" screen when trying to access your Tables, with a note that the issue has been reported and a button to go back to My Tables.

Let me help you with that:

Currently, the available information only covers common, documented form and Tables issues (such as 404 errors, form over quota, invalid URLs, or inactivity timeouts), and it does not include any specific details or troubleshooting steps for this particular "An unexpected issue occurred" page in Jotform Tables.

Because of that, there are no confirmed, step-by-step fixes or known causes for this exact Tables message in the information we have. It may indicate a temporary platform-side issue, but there is no additional documented guidance I can reliably share beyond what is already shown on the screen.

To move forward, it would be helpful if you could share a bit more detail, for example:

• Which Table or form you are trying to open when this appears
• Whether it happens on every Table or only some of them
• Whether it happens after a specific action (like filtering, editing, or switching views)

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Reach out again if you need any other help.

https://form.jotform.com/230253781252249

There is the link to the form. It is called the ETC job log.  The problem seems to be worsening. I'm unable to access the table at all at the moment. In the past, what would happen is the table would get the error and just shut down. Now I can't even load it, and it just goes straight to the error. This error occurs when I load it up the table. 

I tried another form and it seemed to load. 

Hi Hunter,

Your Jotform submissions table for the ETC Job Log form has a massive amount of data that may cause lag. Can you try logging out of Jotform and then clearing the browser cache? Logging out first helps ensure that any Jotform-related cached data is fully cleared before starting a new login session. If the issue persists, can you take a screenshot of the browser console log and send it to us? We’ve got a quick guide on how to do that here.

Additionally, we suggest downloading old submissions and save it in your local drive. Manageable amount of submissions will speed up the loading process. You can easily download your data from Jotform Tables as a CSV, Excel, or PDF file. Let me show you how:

1. On your Workspace page, click on the form with the data you want to download, and click on Submissions on the top-left side of the page.
2. In Tables that opens, in the upper-right side of the page, click on Download All. 
3. Now, select Download as CSV, Excel, or PDF to download your data.

Give it a go and let us know if anything else comes up.

 I tried clearing the cache. It didn't do anything. 

We haven't been able to access our data for the last 24 hours, which is a problem as Jotform is a pivital part of our business.  The tables do not open, and it just goes to the error message I sent yesterday. 

Are you suggesting that I download everything and then delete a large portion of the data? At times, we need to review the old information and it helps to have easy access. So I would rather not do this step if I can avoid it.

Any of suggestions?

 Also, I can't open up the table, so I'm not sure how to even access the data at this time. 

Hi Hunter,

I can see that the option for our support team to log in to your account is enabled. So, I've gone ahead and logged in to your account through our support system, and I was able to replicate the behavior. Here's a screenshot of my test:

I’ve gone ahead and escalated this for further investigation. Although we cannot provide a specific timeline for resolution, rest assured that we will follow up on this thread as soon as we have any updates from our Engineering Team.

In the meantime, you can create an Excel Report. Creating this report will download your submission data as an Excel file when you reload the report URL in your browser. Let me show you how to do it:

1. On your My Workspace page, click on the Create button on the left side of the page.
2. Click Report and select Excel Report from the options.
3. Select the form from the list and click on Next.
4. Click on the Create button and click Copy Link to copy the report URL.

Thank you for your patience and understanding during this process. Please don’t hesitate to reach out, if there’s anything else we can help you with.

 Please note, I was not able to complete this report. The request timed out.  I would imagine it's trying to access the same table that no one else can access. 

We really need this addressed. We need to complete our payroll, and we can't see what anyone has worked.  This form is essentially our workers' timesheets. 

Hi Hunter,

Your case was already escalated to our relevant team, and they will have a look at this and provide a solution as soon as possible. In the meantime, you can create a report following my colleague's steps; this report can be shared too and accessed by anyone with the link.

If there are any updates, we’ll circle back to this thread and let you know.

 Can I get an update please? 

It's been three business days since I put my support ticket in.

HI Hunter,

I know this is taking longer than expected, and I appreciate your patience. We’re still on it and will update you as soon as we have something new.

I have to say, this is very disappointing. Our admin team is basically at a standstill without access to this form. Our whole operation uses and needs this form.

This time of the year is extremely busy and the limited access is really impacting our businsess. The report workaround suggested earlier timed out as well, so that is not an option.

We've had discussions with your team about becoming a Jotform partner to try and sell Jotform subscriptions to our clients. I can't in good faith recommend this platform unless we're able to get the appropriate support.

Hi Hunter,

Our Developers know about this and are already working on getting it sorted. We’ll circle back with an update when there is one.

Still nothing???

Hi Hunter,

We haven’t forgotten about you. Our Developers are still working on this, and we’ll be back in touch as soon as we have an update.