Dropbox Integration: Uploaded Files not Being Sent

Hi

Dropbox integration is failing. We have order forms for printing and clients attach files. Those files are normally automatically added to our dropbox but it is failing. I have reconnected dropbox as per a previous support request. Files are still not making it into our dropbox. We are manually downloading which is time consuming. Can you please investigate this.

Thanks

Hi Scott,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Let me help you with that:

Usually, removing the Dropbox integration and then re-integrating it resolves the issue. First, remove the existing Dropbox integration from your form:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu on the left, click on Integrations and select Dropbox.
3. Hover your mouse over the Action section and click on the Three Dots icon.
4. In the Dropdown menu, select Delete Action, and in the window that opens click on Yes, Discard.

Next, re-connect the Dropbox integration:

1. While in the Dropbox integration settings, click on the Add New Action button.
2. Click on Add Action and customize the settings as you want (for example, which folder to send your uploaded files to).
3. Click on the Save button at the bottom right of the settings and that is it.

After you do this on the affected form(s), please make a quick test submission with a file upload and check if it appears in your Dropbox folder again.

Give it a try and let us know how it goes.

I have already done this. Podo has caused me much pain, has consistently been unable to help, has written bad code, deleted work I've done, and generally been a huge pain in my rear. I will not deal with Podo anymore. It is the worst of AI. The meme/icon is trite and annoying. I am not a beta tester for this abomination. I will find an alternative to Jotform, that I have happily used for well over 10 years now if this nonsense continues.

Hi Scott,

One of our Support Team members will take it from here to follow up shortly.

Let us know if you have any other questions.

Hi Scott,

When I cloned your form, set up a Dropbox integration using our test account, and tested it, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

Could you share the Submission ID of the entry in question so we can take a closer look? Also, could you submit a quick test entry with an uploaded file so we can check that one too? Then, we'll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your Workspace page, click on your Avatar/Profile Image icon.

2. Then, in the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle on Jotform Support Access.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I have enabled support access in the security tab as you requested. The latest submission is from Karin Madan. It's the top entry for this form. I cannot seem to get an entry number when I view the submission.

Karin Madan

Updated at Jun 02, 2026

Submission Date

Jun 2, 2026

Last Update Date

stumpytown@outlook.com

Image 1

LazyKaiju_SnoqualmieFalls_FIX

The file is not coming into our dropbox. There are several submissions from June 1. None of those made it to our dropbox. I have reconnected dropbox. This is a long standing issue and support somehow convinced me once that it was dropbox, not jotform.

Please help with this. It's costing me a lot of time and has cost one of my employees a lot of time for a very long time now.

Hi Scott,

I checked and can confirm that the submission details you shared are showing in your account. While I shared earlier that there were no runs recorded for your Dropbox integration, I checked again and now see 2 successful runs. These are from the most recent entries in the submissions table for your Zapier Print Order Form- Trello - QBO with Pricing Chi Chan form. Check out the screenshot below:

Since there are now successful runs recorded, the files should also appear in the Dropbox folder connected to your integration. Could you check the integrated Dropbox folder one more time and see if the expected files are now there? Just make sure to check the correct folder connected to your Dropbox integration.

If the issue persists, a screenshot of what you’re seeing would be really helpful. Our guide on How to Post Screenshots to Our Help Center shows you how to take one.

Keep us updated and let us know if you need any more help.

Those files are NOT appearing in our dropbox folders. I just verified again. The logs may say that they were, but they are in fact NOT in our dropbox folders. I don't know what to say. All my employees just told me this has been broken for some time.

How can we proceed. These files are not transfering to our dropbox account.

And, why does your log show June 3? Today is June 2nd.

Notice there are no files from June 2nd. There is only a file from May 12. This was the submission I showed in a previous mail. Files are not making it to our dropbox.

Hi Scott,

Let me take a look at this for you. To do that, we’ll need your permission to access your account. Don’t worry, you can turn it off again once we’re done. Let me show you how to do it:

1. In the top-right corner of your Workspace page, click on your Avatar/Profile Image icon.

2. Then, in the Dropdown menu that opens, click on Settings.

3. Next, in the panel on the left, click on the Security tab.

4. If you haven’t opened your Security page in a while, it’ll ask you to verify. To do that, click on Send Verification Code.

5. Then, enter the Verification Code you receive in your email.

6. Finally, at the bottom of the page, toggle on Jotform Support Access.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

I already did that. Thanks.
Sent from my iThingy
...

Hi Scott,

I cloned and tested your form, and I was unable to replicate the issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. 

Thank you Anna,

Now all of a sudden we're seeing this. The folders with numbers are coming from Jotform, but without the name associated. When we look inside the folders we can see these are from jotform submissions, but normally the folders have the "First Name Last Name".

Hi Scott,

I checked your form's Dropbox integration settings and saw that the Folder Name is currently set to Submission ID. That's why you're seeing numbered folders instead of the name. Take a look at the screenshot below:

You'll need to update the Folder Name to the Full Name field instead. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. Then, in the menu on the left side of the page, click on Integrations and select Dropbox.
3. Next, click on the Pencil icon, and remove the Submission ID from the Folder Name.
4. Lastly, click on Form Fields, select the Full Name field, and click on Save.

Give it a try and let us know how it goes.

Thanks Joseph

I set the folder back to Full Name. This likely happened when I deleted and reinstated the dropbox connection for this form.

thanks