Form Submission Blocked by Orphaned Required Field Not Editable in Form Builder

Form ID: 251308134477052 Form title: APFPM Professional Accreditation Application

Issue: There is an orphaned/ghost required field rendering directly above the Submit button. Its label is "I confirm that the information provided in this application is accurate and complete." It appears on the live form and in Preview with a required asterisk, and it blocks every submission with an "Incomplete Values" error ("I confirm that the information provided in this application is accurate and complete. is required"). However, this field does not appear as a selectable or editable element anywhere in the form builder canvas, so I cannot delete or modify it through the normal interface.

What I need: Please locate and delete this orphaned field by its question ID (qid) at the backend.

Critical constraints:

• Do not change the form ID. This form is part of a controlled quality management system and the ID is referenced in our documentation — a clone or new ID is not acceptable.
• Do not affect the 106 existing submissions.
• Leave all other fields intact, including the standard confirmation checkbox if one is present.

Already tried (please skip these):

• Confirmed there is no conditional logic on the form.
• Confirmed the Fee Agreement and Date fields are not required.
• The field cannot be selected or deleted in the builder canvas — it only renders in Preview/live, not as an editable tile.
• Issue persists in an incognito/private browser window, so it is not a caching problem.
• A duplicate confirmation field situation was found; the visible/editable checkbox was already removed, but this orphaned one remains.

Please remove the orphaned field and confirm once done. Thank you.

Hi David,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

Based on the information available, I don’t have any details or tools that would allow me to locate and delete a specific orphaned field by its question ID on the backend of your form, or to confirm backend changes to your existing form and submissions.

I don't know this information and our support team will handle your request.

Reach out again if you need any other help.

Hi David,

After reviewing your form, you can access the field by clicking on the Submit button and then pressing the up arrow on your keyboard. This will select the element, and you’ll see the option to delete it. Here’s an example:

Give it a try and let us know if you need any help.

Hi Kevin Thank you. I finally found it and deleted it. Thanks.

Hi David Hudson,

Your request has been answered and the thread is closed.

If you have another question or need more help, feel free to reply here and we'll assist you right away.