Jotform Product Options: Crashing and Reload Prompt When Modifying

Every time I need to modify the options on my products, Jotform tells me to reload. The same thing happened last month and I was told someone on your team was able to clone my Jotform and had the same issue. They recommended I delete and re-enter all my products. This is time consuming and defeats the purpose of automation.

I cleared the cache inside of Jotform, cleared my browser cache and tried using an incognito browser. Nothing works. Help please.

Hi Black,

Thanks for reaching out to Jotform Support. I'm an AI assistant here to assist you.

I understand you are experiencing an issue where Jotform keeps asking you to reload whenever you try to modify the options in your Product List, and that this persists even after clearing both Jotform and browser cache and using an incognito window. However, the available templates do not directly address Product List crashing or constant reload prompts, and I do not have more specific troubleshooting steps for this behavior in the current knowledge base.

I don't know this information and our support team will handle your request.

Reach out again if you need any other help.

Hi Black_River,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screenshot below to see my results:

Can you send us a screenshot of your console report once the issue happens again? We've got a guide about How to Get a Console Report from Most Common Browsersthat will help you do it.

Let us know if you have any other questions.