Jotform App: Unresponsive and Not Working Despite Stable Internet Connection

We are unable to work on the app, due to unresponsiveness.

Tested the internet connection with no issues

Hi Ryno,

Thanks for reaching out to Jotform Support. Can you explain a bit more about your feedback, so we can get a better idea of what's happening? Also, can you share with us the link to your Jotform app so we can take a look for you? It would help us to understand what’s going on and find a solution if you could take a moment to answer the questions below:

1. Can you tell us which part of your Jotform app was unresponsiveness?

2. What were you doing or hoping to do in the Jotform app when this unresponsiveness happened?

3. When you said unresponsiveness, can you explain which feature/option didn't work like it should have, and what happened when you tried to use it?

4. Does it happen only to one Jotform app or more Jotform apps?

Additionally, if you can take a screenshot of what’s happening, that will help us to understand better what’s going on and find a solution. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

When I want to work on the APP, it takes forever. Also unresponsive when I work on the App.

It happens when I want to edit anything on the APP. I get the same result when I work from a desktop. Some content doesn't render on the APP

Hi Ryno,

I understand that the app becomes slow or unresponsive when you try to edit it, and some elements do not render properly on desktop as well.

Could you please try clearing your browser's cache and test again?

Also, could you please share:

• The browser and device you are using
• The App URL or App ID

This will help us investigate the issue further.

Still experiencing the same issues, across different devices. Clear all browsing etc, still unresponsive

https://www.jotform.com/app/trintrade/hmhsnigel

I have customers using the app. I am not able to assist them, due to this issue.

Hi Ryno,

Could you try logging out of your Jotform account and then logging back in to see if that resolves the issue? Also, make sure you’re using the latest version of your browser before accessing the app again. If the issue continues, could you send us a screenshot of your browser’s console report while the issue is happening so we can take a closer look? We’ve got a quick guide on how to do that here.

Once we hear back from you, we'll be able to help you better with this.

As requested

Hi Ryno,

I tried to navigate through your app, and I was unable to replicate the behavior. For us to isolate the issue, answer the following questions:

• Have you tested the issue across multiple browsers and devices?
• Can you share the make and model of the device and the browser that you have tested the issue on?
• Can you try to connect to a different network and test the app again?

Let us know if there’s anything else we can help you with.

Good day,

I have tried it on different devices and the issue is ongoing.

Not my device. Jotform worked perfecly a week ago. I connected on 3 different neworks and the issue is still the same. I really need a solution as I cnnot do any edting on any of my APPS

Takes forever to load

Even in preview

Tried Internet Explorer, same notification. I have tried and tested everything and the isaue is NOT on my side. Can you please assist, as this is having a negative effect on my business.

Hi Ryno,

I tested your app and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update. 

Thank you!

Good day,

Any progress on the above? Can I have the ticket or reference number?

Hi Ryno, 

We're still working on this and will update you as soon as we have more information. Also, this support request's reference number is 38285571.

Let us know if there’s anything else we can help you with.

Good day,

It's been more than 3 days and I am still not able to work on the app?

Hi Ryno, 

Thanks for hanging in there. Our developers are still on it, and we’ll update you as soon as we have news.

Good day,

Ref: 38285571

Still having the same issues since the 13th of May???

To whom can I escale the issue, as the problem is ongoing?

Hi Ryno,

It’s taking a little longer than expected, but I promise it’s still in progress. We’ll update you as soon as our Developers get it resolved.

Hi Trintrade,

Thanks for patiently waiting while we were looking into it. I've just heard back from our Developers team that the issue should now be resolved. I've gone ahead and tested it on my end to see whether the issue still persists, but everything seems to be working properly.

Can you give it a try and let us know how it goes?