How can I change my Sender Name & Reply To email address for only one form

I have created a new form which is under a separate sub business of mine and therefor using a different email and name.

How can I change the Reply To email address and the Senders Name to the new details for this particular form. I have changed this in the Workflow emails however it does not seem to be working and is staying at my original sender name and the reply to remail address is noreply@jotform.com.au

I DO NOT need to change it for any other form.

I have added the new address under Sender Emails in my settings.

Please advise

Hi Redlands,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To change the Sender Name and Reply-To email address for only one form, you need to update these settings within the specific form's Notification Email settings in Form Builder:

1. Go to the Form Builder and open the form you want to edit.
2. Click on the Settings tab at the top.
3. Select Emails from the left panel.
4. Edit the Notification Email by clicking the pencil icon.
5. Under the Email tab, update the Sender Name and under the Recipients tab, set the Reply-To Email address.
6. Save your changes.

Make sure the new email address is verified under your Sender Emails in account settings. If the reply-to is still showing as noreply@jotform.com.au, it could be due to email verification or SMTP settings.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Sorry this doesnt make sense. Please show me a video

Hi Redlands,

One of our Support Team members will take it from here to follow up shortly.

Hello redlandscoastcollectivemarkets,

Thanks for reaching out to Jotform Support. I understand that you need to change the Sender Name and the Sender Email address of the emails within one form. This can be done via the Email settings of the Form.

Let's walk through the steps on how to change the Sender Name and Sender Email together.

1. On the Form Builder page, click on the Settings tab on the orange navigation bar at the top. Then, go to the Emails section on the left pane.
2. Hover your mouse over the Email Notification. Click the Edit button that appears.
3. Go to the Recipient tab. Click the drop-down list across the Sender Name and select the field from the form.
4. Go to the Advanced tab. Then, use the drop-down list under the Sender Email section to select the email address. Click the Save button to apply the changes.

If you're using an SMTP email as the Sender Email, you can set up a custom SMTP to use your email sender as provider. Let's walk through the steps on how to set it up together.

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Now you should select your custom SMTP in your email properties under email settings in Form Builder, and if you’re using Workflow Builder, do the same there. Check below to see how it looks in Form Builder:

And here’s how it looks in Workflow Builder:

Give it a try and let us know if you need any help.