Authorize.Net Payments Failing

We are getting a fix error when people try to pay. I am in the form settings and the authorize.net account seems to be fine. Please help

Hi Liz,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the Authorize.net payment error, common causes include invalid API Login ID or Transaction Key, using test credentials in live mode (or vice versa), or required fields missing in your Authorize.Net account settings. Please verify the following:

• Ensure your API Login ID and Transaction Key are correct and active.
• Check that you are not mixing test and live credentials.
• Review your Authorize.Net account settings to make sure required fields are properly configured and not missing.
• If you recently generated a new Transaction Key, update it in your form settings.

Also, confirm that your payment gateway connection in Jotform is properly set up with the correct credentials and mode (test or live).

If the issue persists, you might want to check for specific error codes in your Authorize.Net account or contact your payment service provider for configuration issues.

Let us know if you need further assistance.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

It says that authorize.net is connected, and we've been using it for a year with no issues. Now our clients are getting a error message after submitting payments.

Hi Liz,

Since your Authorize.net has been working fine until now, the error might be due to recent changes in your account or credentials. Please check if your Transaction Key has expired or if there are any updates required in your Authorize.Net account settings.

Also, verify if there are any error codes or messages provided during the payment attempt that could help identify the issue.

Try reconnecting the payment gateway in your form settings to refresh the connection.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

How do I reconnect the gateway or verify the transaction key?

Hi Liz,

To reconnect the gateway, go to your form's Payment Settings, remove the current Authorize.net integration, then add it again with your API Login ID and Transaction Key.

To verify the Transaction Key, log in to your Authorize.Net account, navigate to Settings > API Credentials & Keys, and check if your key is active or if you need to generate a new one.

Update the new key in your form settings if needed.

Best regards,
Jotform Support

Hi Liz,

This is most likely due to an expired or regenerated Transaction Key, or a connection issue between Jotform and Authorize.net. To isolate the issue, can you take a screenshot of the error and what’s happening and send it to us? We’ve got a guide here that’ll show you how to do that.

Can you also provide the form ID/link? Here’s how to do it:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Publish.
2. Under the Quick Share section, you'll see the Form URL under Share With Link. Click Copy Link to copy it to your clipboard.

Once we hear back from you, we'll be able to move forward with a solution.