Cannot assign form to my users

I keep trying to assign a form to someone but I get told to verify my email before I do. after I verify I still am getting the same error that i need to verify my email.

Hi Thomas,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems you are encountering an issue where the system keeps asking you to verify your email before assigning a form, even after you have verified it. This can sometimes happen if the verification process hasn't fully registered or if there is a delay in the system recognizing the verification.

Here’s how to address this:

1. Check your email inbox for the verification email and ensure you have clicked the verification link.
2. Clear your browser cache or try logging out and back into your Jotform account to refresh your session.
3. Confirm your email is verified in your account settings by checking your profile email status.

If the issue persists, it might be helpful to resend the verification email and complete the process again.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Thomas,

I checked your form named Demo Return Form (TRuss) and it was already assigned to your users. See the screenshot below:

You can clear up the cache of your browser or cache of the form to help with temporary issues. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

Give it a try and let us know if you need any other help.