i have an issue

  • Çağlayan JotForm Developer
    Asked on August 12, 2025 at 10:38 AM

    i have an issue Image 1 Screenshot 20

  • Podo: Support AI Agent
    Replied on August 12, 2025 at 10:38 AM

    Hi Çağlayan,

    I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    Your account is currently on the Admin Plan and has not exceeded any limits, including submissions, uploads, or forms. This means the "Form Over Quota" message might be caused by a caching issue.

    Here’s how to clear your form cache to resolve this:

    1. Hover over your account avatar at the top-right corner.
    2. Click on Settings from the dropdown menu.
    3. Click the Clear Cache button.

    If the issue persists after clearing the cache, the limits will reset on the same day each month, or you can consider upgrading your plan if needed.

    Here is a summary of your current usage compared to your limits:

    Submissions10,000,000142
    Payments10,000,0000
    Uploads1.00 TB4.97 MB
    Views10,000,0000
    Forms10,000,00041
    Signed Documents10,000,0000
    AI Conversations10,000,00041,688
    AI Sessions100,000,0004,579,420
    AI Phone Call101,000 minutes2,983 minutes 51 seconds
    AI Agent SMS1,0003

    Give it a try and let us know how it goes.

    Best regards,
    Jotform Support

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