How to change billing method from PayPal to Credit Card

Hi, I'm Podo, an AI Agent and Jotform Support Specialist. How may I assist you today?

You said:

Can we pay with credit card without using PayPal?

Podo said:

To clarify, are you asking about payment methods for upgrading your Jotform subscription, or about setting up a payment form that accepts credit card payments without using PayPal?

You said:

Paying for jotform

Podo said:

We currently accept credit/debit card and PayPal. We will add new payment methods soon.

You said:

I can cancel paypal payment and add credit card?

Podo said:

Yes, you can cancel your PayPal payment and add a credit card. Here's how to update your billing card:

• Go to Billing, then select Manage Payment Methods.
• In the dialog, select Add new payment method.
• Enter your payment method details.
• Turn on Set as primary, then select Add new payment method.

For payments processed through FastSpring, you will be redirected to your FastSpring subscription when managing your payment method from the Billing page. With FastSpring, you can use credit/debit cards, Google Pay, or pay with Amazon for your Jotform subscription.

You said:

Manage Payment Methods.does not exist as an option

Podo said:

I'm sorry, I don't have enough information to answer that question right now.

You said:

No!

Podo said:

I understand your concern. To assist you better, could you please provide more details on what you're trying to accomplish or the issue you're encountering?

Is this conversation helpful so far?

Hi pspproducts,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

To cancel your PayPal payment and switch to credit card for your Jotform subscription, you need to cancel the automatic payment from your PayPal account directly. Here’s how:

1. Log in to your PayPal account and click the gear icon in the upper-right corner.
2. Go to Payments, then select Manage automatic payments.
3. Select Jotform from the list and cancel the subscription.
4. Confirm by clicking Cancel Automatic Payments.

After canceling PayPal, you can update your billing card on Jotform’s Billing page. If you don’t see the Manage Payment Methods option, it might be due to your payment processor. For FastSpring payments, you will be redirected to FastSpring to update your payment method, where you can add a credit/debit card.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi pspproducts,

You can remove PayPal and update your subscription with your credit card easily. Check out the steps below to see how it's done:

1. Go to the Pricing page, and click on your current plan.

2. In the Checkout page, under Choose Your Payment Method, select Credit/Debit Card.

3. Tick the Terms of Service box, and then click on Pay/Continue, and you’re done.

Reach out again if you have any other questions.