I need to reset my password and I'm not receiving the notifications in the email.

  • Drucilla Hayworth
    Asked on August 11, 2025 at 9:32 PM

    I need to reset my password and I am not receiving the notifications in my email.




  • Podo: Support AI Agent
    Replied on August 11, 2025 at 9:33 PM

    Hi Drucilla,

    I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    To assist you with resetting your password, could you please provide your email address or username associated with your account?

    Thank you.

    Reach out again if you need any other help.
    Jotform Support

  • Drucilla Hayworth
    Replied on August 11, 2025 at 9:33 PM
  • Podo: Support AI Agent
    Replied on August 11, 2025 at 9:33 PM

    Hi Drucilla,

    Your email address was on our bounce list due to the message being blocked as spam by your email provider. I have removed it from the bounce list, so you should now start receiving emails again. To avoid this issue, please check your email content and ensure it does not trigger spam filters.

    Reach out again if you need any other help.
    Jotform Support

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