When customer using a Visa card for payment, getting error that Pay Pal has declined to process transaction

When customer using Visa card for payment, getting error that Pay Pal has declined to process transaction. This issue is only when using a Visa card for transaction.

Hi FolsomEdhRancho,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the error where PayPal declines Visa card transactions, this usually happens due to issues such as insufficient funds, security concerns flagged by PayPal, account limitations, or incorrect payment details. Here’s what you can do:

1. Check your PayPal account status for any alerts or restrictions.
2. Verify the card is enabled for online payments and has sufficient funds.
3. Try reconnecting your PayPal integration in your form by disconnecting and reconnecting the PayPal account.

If these steps don’t resolve the issue, the problem might be with PayPal’s processing of Visa cards specifically, and contacting PayPal support could be necessary.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

None of the above recommendaitons helped.

Hi Cigil,

I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Can you confirm if this only happens if the submitters are using VISA card? I've cleared your form cache to resolve any temporary issue. Can you go ahead and try it again and let us know how it goes? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

Give it a try and let us know how it goes.

Thanks! I reset the payment and it is working now. Yes, it was only with VISA cards. Thanks for checking and responding.