Terms & Conditions widget

Hello,

Is it possible to map the Terms & Conditions widget to a corresponding field in Zendesk? If so, how? As it stands, it does not seem to be possible.

Thank you!

Hi Kaitlyn,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your question, the Terms & Conditions widget in Jotform adds a checkbox with a link to your terms and conditions, but it does not directly map to a corresponding field in Zendesk through the integration. The Zendesk integration allows mapping of standard and custom fields like name, email, status, type, and priority, but the Terms & Conditions widget itself is not among the fields that can be mapped.

If you want to capture the acceptance of terms in Zendesk, a workaround could be to use a separate form field (like a single choice or checkbox) that users must select to agree to terms, which can then be mapped to a Zendesk field.

Let us know if you need further assistance.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Kaitlyn,

As previously mentioned by our AI assistant in response to your question about mapping the Terms & Conditions widget to a corresponding field in Zendesk, it is not possible to directly map this widget through the integration. The Terms & Conditions widget simply adds a checkbox with a link to your terms and conditions, but it does not appear as a mappable field in Zendesk.

You can still capture the acceptance of terms by adding a separate form field, such as a single choice or checkbox, that users must select to agree to the terms. This field can then be mapped to a Zendesk field, enabling you to track acceptance directly within Zendesk.

Reach out again if you have any other questions.