Locked Account After Password Reset

I reset my password and upon trying to log back in, my account was locked. I used the chat function to get it unlocked and reset the password again. Upon logging back in, the account was again locked. Can someone please assist? We need access to our account today. Thank you!

Hi Lisa,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It sounds like your account is getting locked repeatedly after password resets. This can happen due to security measures in place. To resolve this, please ensure you are following the password reset steps carefully and using the correct credentials. If you have Two-Factor Authentication enabled, make sure you have access to your authentication device or recovery codes.

If you continue to experience issues, you may need to start the account recovery process by verifying your identity through alternative methods. This involves logging in with your username/email and password, selecting the option for not having access to your authentication device, and creating a recovery ticket as instructed.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Lisa,

I have gone ahead and flushed your login attempts. Can you go ahead and try to log in?

Give it a try and let us know how it goes.

It's still saying I'm locked out. When I reset my password, I can get in. But as soon as I logout and try to log back in, I get locked out.

Hi Lisa,

I’ve unlocked your account and cleared your login attempts. Now clear your browser cache first, then log in again to see if that fixes the issue.

Give it a try, and let us know how it goes.