Request to clear trashed entries

i need you guys to clear my archived submissions because as always it’s not working for me. thanks

Hi Alex,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

We understand you're having trouble clearing your archived submissions. Let me help you with that:

1. Go to My Forms and select the form with archived submissions.
2. Click on Submissions to open the submission page.
3. Find the Archive tab or filter to view archived submissions.
4. Select the submissions you want to clear or delete.
5. Click Delete to remove them permanently.

If this doesn't work, please let us know.

Give it a try and let us know how it goes.

Hi Alex,

When you delete submissions in Jotform, they are first moved to the Trash and remain there for 30 days before being permanently deleted. It also may take some time for the total submission count to update. I have now manually recalculated your Upload Space limit, and  I can see that you currently have 0.00B/100.00MB.

To immediately free up space, you need to delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.

Sent from my iPhoneOn Aug 11, 2025, at 10:37 AM, Jotform <noreply@jotform.com> wrote:




...

Hi Alex,

I checked your account and can confirm that your Upload Space storage has been cleared. Could you verify if the issue is now resolved?

Once we hear back from you, we'll be able to move forward with the solution.