Jotform App: How to Resend Invitation

I needed to resend our app invite to someone, so i removed their email and readded it, but it came up saying the email is already registered? and i can't see that email in the list?

How do i add the person back to our app?

Hi Titan,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

When you revoke access and then try to re-add the same email, it may still be registered in the system but not visible in the list. To add the person back, you might need to check if there's a pending invitation or remove the email completely from any pending states before re-adding.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

how do i find pending access?

Hi Titan,

You can check for pending access or invitations by looking for any outstanding invites in your app's sharing or user management settings. Sometimes, revoked emails remain in a pending state and need to be fully removed before re-adding.

Try reviewing the user or collaborator list carefully for any hidden or pending entries related to that email.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

didnt work

Hi Titan,

Since a support team member has taken over your case, I will no longer respond here. They will assist you further with this issue.

Best regards,
Jotform Support

Hi Titan,

Thanks for reaching out to Jotform Support. To access pending invites or to add a user to your Jotform App, let me show you how it's done:

1. In App Builder, click on the Publish tab.
2. In the left menu, select the App Users.
3. To resend the invite, click on the Three Dots icon and select Resend Invitation.
4. If the Email address doesn't exist there, click on Add user, enter the email address in the email address field, and click on Send Invitation.

Give it a try and let us know if you need any help.