How to Know Which Stripe Connection is Connected to Which Form?

I am trying to see in which account in Stripe the payment will go in one of my forms and I cannot. It used to be different a month ago, what happened now?

I can see 3 connections and the first is connected. I have names them differently but i cannot confirm in which account the payment will go. How I do this and how to change?

Thanks

Hi Cyprus,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your Stripe payment connections, you can check and change the Stripe account linked to your form by following these steps:

1. Open your form in Form Builder.
2. Click on the Stripe payment field in your form.
3. Click the plug icon next to Stripe to open Payment Connection settings.
4. Here, you will see the connected Stripe accounts (connections) with their names. You can select which connection to use for this form.
5. To change the connected account, select a different connection or create a new one by clicking Connect with Stripe and logging into the desired Stripe account.
6. Save your changes.

This way, you can confirm and control which Stripe account receives the payments from your form.

Let us know if you need further assistance.

Give it a try and let us know how it goes.

How do i delete a connection?

How to delete stripe connections?

Hi Cyprus,

One of our Support Team members has taken over this thread and will assist you further. I will no longer be responding here.

Thank you for your understanding.

Hi cmfcoordination,

Let me walk you through disconnecting Stripe from your form:

1. In Form Builder, click on the Credit Card icon on the right side of the page to open the Payment Properties panel.
2. On the panel, click on the Trash Can icon in the upper-right corner.

Also, to answer your first question, you can go to your Connections page to view all the payment connections you have, and which forms are connected to them. Let me show you how:

1. On your My Workspace page, click on your Avatar in the top-right corner of the page, and select Settings from the menu.

2. Select Connections from the left-side menu.

3. Hover your mouse over the payment connection, and click on the View link on the right side of the screen.

4. Go to the Assets tab to view all the forms that are connected to this payment connection.

Let us know if you have any other questions.