Getting an error message (Email in bounce list)

Hi team,

I'm receiving a message pop up saying email is bounce list? Please help me with this. Thanks

Shalika

Hi Shalika,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The "email in bounce list" message means Jotform has stopped sending emails to your address because it encountered delivery issues, such as a full inbox or spam filtering. To fix this, you can remove your email from the bounce list by following these steps:

1. Go to your My Workspace page and click your Profile Picture on the top-right.
2. Select Settings to open Account Settings.
3. In the Bounce List section, click Check and then Remove From Bounce List.

This will allow emails to be delivered again. To avoid future issues, consider whitelisting Jotform IP addresses or setting up SMTP for your notifications.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Shalika,

The reason you're not getting emails is that your email address, shalika@fitbar.au, was added to the bounce list. For more details on why it was bounced, check the reason below:

Reason(s) : bounced (host fitbar.au[198.37.120.210] said: 550 No Such User Here (in reply to RCPT TO command))

I removed it from the bounce list, so you should now receive email notifications again. To prevent this from happening again, we recommend setting up your SMTP as your sender email. This way, notifications will be sent from your SMTP server instead of Jotform’s. Let me walk you through setting it up:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select your Email provider and click on the Continue button. I used Custom SMTP in this example.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

You can also Whitelist Jotform IP Addresses and Domains to prevent important emails from being marked as spam or blocked. For more information about custom SMTP, check out our guide on How to Set up SMTP for a Form.

Give it a try and let us know if you need any help.