Unable to upload logo on form

Hello team,

Thank you for your service, i faced an issue with my form, i tried to upload the logo miultible times with changing by PNG or JPEG & the size is not big but it doesn't reflect on my form, i need ypur support please

Hi Rama,

Thanks for reaching out to Jotform Support. When I cloned your form 252189166783065 and uploaded a logo, I didn't face any difficulty. The logo was uploaded successfully. I've included a screencast of my results below.

Could you please try the following troubleshooting methods to see if this makes any difference:

• Try after clearing your browser cache.
• Try on an Incognito/Private window of the browser.
• Try on a different browser.
• If possible, try using a different ISP (Internet connection).

To help us investigate it further, could you please share a bit more information.

1. A screen recording showing the exact steps you're taking to replicate this difficulty.
2. Share with us the file that you're trying to use as a logo on your form. You can upload the file to your Google Drive and share a public link to the file here in this thread, so we can access it easily.
3. Can we try to upload the logo directly on your form to see if we can replicate the difficulty?

Once we hear back from you, we'll be able to help you with this.