Not receiving form submission email notifications

Hi there,

Sometime after 7/29/25 myself and several other folks listed to receive submission notifications have not been receiving them. This is affecting multiple forms, but the ones I am aware of that have been impacted are within BXO forms:

TCA Donation Request Form

TCA Staff Comp Ticket Request Form

Tempe Center for the Arts Marketing and Box Office Form

Could you please assist? We have checked with our internal IT, and they are not being held or blocked for any reason.

Hi Tempe,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It appears that you and others have not been receiving submission email notifications for several forms since 7/29/25. Since your internal IT has confirmed that emails are not being blocked or held, here are some key points to check:

• Verify the email notification recipients are correctly set in your form settings under Settings > Emails.
• Check your spam or junk folders and mark Jotform emails as not spam.
• Ensure your email address is not on Jotform's bounce list via your Account Settings.
• Consider whitelisting Jotform's IP addresses and domains with your email provider to improve deliverability.

Also, test your form by submitting a new entry to see if notifications are sent properly.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Tempe_Center,

The reason you're not getting emails is that the email address, jivanta_pride-stensby@tempe.gov, you added in the Notification was added to the bounce list. For more details on why it was bounced, check the reason below:

Reason(s) : bounced (host us-smtp-inbound-1.mimecast.com[170.10.132.221] said: 550 zen.mimecast.org Listed by SBL, see https://check.spamhaus.org/sbl/query/SBL680689. - https://community.mimecast.com/docs/DOC-1369#550 [x8RJeWXhNiuuV26BxEIyxQ.us98] (in reply to RCPT TO command))

I removed it from the bounce list, so you should now receive email notifications again. To prevent this from happening again, we recommend setting up your SMTP as your sender email. This way, notifications will be sent from your SMTP server instead of Jotform’s. Let me walk you through setting it up:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select your Email provider and click on the Continue button. I used Custom SMTP in this example.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

You can also Whitelist Jotform IP Addresses and Domains to prevent important emails from being marked as spam or blocked. For more information about custom SMTP, check out our guide on How to Set up SMTP for a Form.

Give it a try and let us know if you need any help.