Unable to Delete Sign Document Immediately

Hello,

I have many deleted signed documents in my Trash folder but when I select them, the only option I get on top is to Restore the file, no delete option.

Please advise how to delete them or you can delete them.

Thanks,

Gigi

Hi Gigi,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with deleting signed documents from the Trash folder, currently, the only available option is to restore the files. Permanent deletion from Trash is not supported through the user interface.

If you need further assistance or alternative solutions, please let me know.

Give it a try and let us know how it goes.
Jotform Support

Hi Gigi, 

Unfortunately, Jotform Sign Documents can't be deleted immediately. Deleted Sign Documents are automatically purged after 30 days of being stored in the Trash.

While the feature you're looking for isn't available at Jotform right now, we've gone ahead and escalated your request to our developers. Exactly when or if it's developed depends on their workload, how viable it is, and how many other users also request it. If there are any updates, we’ll circle back to this thread and let you know.

Thanks for your patience and understanding, we appreciate it.

It seems like you're having trouble deleting a signed document. You may need to check your account settings or permissions. Try logging out and back in, or contact JotForm support for further assistance

Good.

That’s definitely a bit confusing, some platforms only allow permanent deletion through a separate “Empty Trash” option rather than showing a delete button for individual items. You might want to check if there’s an “Empty Trash” or “Permanently Delete” option somewhere in the Trash folder settings. If it’s not available, reaching out to support is a good idea. For more digital management tips and resources, feel free to visit my .

Hi adamsmithas123321,

Jotform Sign documents cannot be immediately and permanently deleted. While you can move them to the trash, they are automatically deleted after 30 days. There isn't a way to bypass this waiting period and purge them immediately.

Rest assured, your feature request has already been escalated to our development team. They’re currently reviewing it, and we’ll keep you informed of any updates or progress as soon as we hear back.

Thanks for your patience and understanding, we appreciate it.

Thank you for the quick response and clarification! I appreciate you escalating the feature request to the development team. Looking forward to any future updates on this, thanks again for your support and transparency