Phone Agent: Ability to use own phone number

A user would like to use their own phone number for the Phone Agent.

Hi Marijoy,

It is now possible to use Jotform's AI Phone Agent with existing phone numbers or any number from a Twilio account by simply connecting a Twilio integration.

Once connected, the user can assign their personal or Twilio numbers to their AI Agents in whatever way works best for them. Twilio’s global reach means they’ll be able to connect with clients in more countries. Here’s a quick guide to help them get started:

1. In Agent Builder, in the blue navigation bar at the top of the page, click on Publish.
2. In the menu on the left side of the page, click on Phone Agent.
3. Then, in the top-right corner of the Phone Agent window, click on Buy Number.
4. Next, in the Select a Country section, click on Can’t Find Your Country? at the bottom of the Countries list.
5. Then, click on Connect Your Twilio Account right below the Share Your Comment field.
6. Now, in the Connect to Twilio Numbers window that opens up, enter your Twilio Account SID and Twilio Auth Token, and then click on Authenticate to connect your account.

Once the user is connected, they can select one of their Twilio numbers to link with their AI Phone Agent. For more details on linking a Twilio account and retrieving the Account SID and Auth Token, they can check out the following guide on How to Connect Your Twilio Account to Jotform AI Agents.