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Michael RobsonAsked on July 10, 2025 at 8:29 AM
When I signed up, I thought the pricing was in AUD not USD. Was that correct? If so I may have to cancel. Can someone confirm? Michael
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John JotForm SupportReplied on July 10, 2025 at 8:55 AM
Hi Michael,
Thanks for reaching out to Jotform Support. Regarding your question about the pricing currency, Jotform charges its users in U.S. dollars or euros depending on the location. If you are located in Europe, you will be charged in euros. For the rest of the world, including Australia, charges are made in U.S. dollars. You may see the converted local currency amount on your bank or credit card receipt.
As for Canceling Your Subscription, you can easily do so on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how:
1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.
2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.
3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.
Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.
To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.
Let us know if you need any more help.