How To Update Account Email And Password?

I need to change my email address and I also want to change my password. How can I do that?

Hi Mavis,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Let me help you with that:

To change your email address:

1. Go to your My Workspace page and click your Profile Picture/Avatar at the top-right.
2. Click your name to open your Account Page in a new tab.
3. Click Edit next to your current email address.
4. Enter your new email and click Save. You may need to verify the change via emails sent to your old and new addresses.

To change your password:

1. Go to the Login page and select Forgot Password.
2. Enter your username or email and click Send Reset Instructions.
3. Check your email for the reset link and follow the instructions to create a new password.

Give it a try and let us know how it goes.

Hi Mavis,

You can update your account email address on the Account page. Here's how to do it:

1. In My Workspace, on the upper right side of the screen, click on your account profile picture.

2. Click on Settings.

3. In Settings, on the left panel, click on Account.

4. On the right side of Email, click on Edit.

5. Enter the new email address under New e-mail.

6. Click on Save.

We also have a guide about How to Change Your Account Email Address?. As for updating the account password, you can send out a Password Reset email via the Account page or on the login page by clicking on Forget password?. Here's how to do it:

1. In Login Page, click on Forget Password?.

2. Enter your account username or email address

3. Click on Send Reset Instruction.

4. Check your email for the Password Reset Instruction and click on Reset Password.

5. Enter your new account password.

6. Click on Create a New Password.

We also have a guide about How to Reset Your Jotform Password that you can check out.

Give it a try and let us know how it goes.